Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player") and juan355 ("the Platform," "we," "us," or "our"). By creating an account, making a deposit, or using any feature of the juan355 platform, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree, you must not use the juan355 platform.
1 Acceptance of Terms
These Terms & Conditions ("Terms") govern your access to and use of the juan355 website, mobile platform, games, and all related services (collectively, the "Services"). These Terms apply to all visitors, registered users, and any other persons who access or use the juan355 platform.
By accessing juan355 or clicking "I Agree" during the registration process, you acknowledge that:
- You have read and understood these Terms in full;
- You agree to be legally bound by these Terms and any future amendments;
- You meet all eligibility requirements set out in Section 2 of these Terms;
- You are accessing juan355 voluntarily and for personal entertainment purposes only.
These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.
2 Eligibility
To register and use the juan355 platform, you must satisfy all of the following eligibility requirements at all times:
- Age: You must be at least 21 years of age, as required under Philippine gambling regulations. juan355 strictly prohibits access by minors. We reserve the right to request proof of age at any time and to suspend accounts where age verification cannot be completed.
- Jurisdiction: You must be physically located in a jurisdiction where online gambling is lawful. It is your sole responsibility to ensure that your use of juan355 complies with the laws applicable in your location.
- Legal Capacity: You must have full legal capacity to enter into a binding agreement under Philippine law.
- Not Self-Excluded: You must not be subject to any self-exclusion order, voluntary or mandatory, from juan355 or any other gaming platform regulated by PAGCOR.
- Not a Prohibited Person: You must not be an employee, contractor, director, officer, or immediate family member of juan355 or any of its affiliated companies, game providers, or payment processors.
juan355 reserves the right to verify your eligibility at any time. Providing false information to circumvent eligibility requirements is a material breach of these Terms and will result in immediate account termination and forfeiture of any balances.
3 Account Registration
To access the full range of juan355 Services, you must register for an account. The following rules apply to all juan355 accounts:
- One Account Per Person: Each individual may hold only one (1) active juan355 account. Creating multiple accounts — whether under the same or different identities — is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of funds.
- Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, Philippine mobile number, and any other information requested. You are responsible for keeping this information up to date.
- Account Security: You are solely responsible for maintaining the confidentiality of your juan355 login credentials. You must not share your username or password with any third party. juan355 will not be liable for any loss resulting from unauthorized access to your account caused by your failure to keep your credentials secure.
- Identity Verification (KYC): juan355 may require you to complete identity verification (Know Your Customer / KYC) procedures at any time, including before processing withdrawals. Acceptable documents include a valid Philippine government-issued ID (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, or voter's ID).
- Account Ownership: Your juan355 account is personal to you and may not be transferred, sold, or assigned to any other person.
4 Deposits and Withdrawals
All financial transactions on the juan355 platform are subject to the following terms:
- Minimum Deposit: The minimum deposit amount is ₱20. Deposits may be made via GCash, PayMaya, BPI, BDO, and Metrobank, subject to the limits and processing times of each payment provider.
- Currency: All transactions on juan355 are conducted in Philippine Peso (PHP / ₱). juan355 does not accept deposits in foreign currencies.
- Own Funds Only: You may only deposit funds that belong to you. Depositing funds on behalf of another person, or using funds obtained through illegal means, is strictly prohibited.
- Withdrawal Processing: Withdrawal requests are processed subject to completion of KYC verification. Withdrawals to GCash and PayMaya are typically processed within minutes to a few hours. Bank transfers to BPI, BDO, and Metrobank may take one to three business days.
- Withdrawal Limits: Minimum and maximum withdrawal limits apply and are displayed in your juan355 account dashboard. juan355 reserves the right to adjust these limits at any time.
- Bonus Wagering Requirements: Funds credited as bonuses are subject to wagering requirements before they may be withdrawn. See Section 5 for full bonus terms.
- Anti-Money Laundering: juan355 complies with Philippine anti-money laundering (AML) laws. We reserve the right to request documentation verifying the source of funds for any deposit or withdrawal. Suspicious transactions will be reported to the appropriate Philippine authorities.
5 Bonuses and Promotions
juan355 offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, as well as any specific terms attached to each individual promotion:
- Eligibility: Bonuses are available to eligible registered players only. juan355 reserves the right to determine eligibility for any promotion at its sole discretion.
- Wagering Requirements: All bonus funds are subject to wagering requirements, which must be met before any winnings derived from bonus funds can be withdrawn. The specific wagering requirement for each bonus is stated in the promotion's terms.
- One Bonus at a Time: Unless otherwise stated, only one bonus may be active on your juan355 account at any given time.
- Bonus Abuse: Any attempt to abuse, exploit, or manipulate bonus offers — including but not limited to creating multiple accounts, using automated software, or engaging in low-risk betting patterns designed to clear wagering requirements without genuine play — will result in the cancellation of the bonus, forfeiture of associated winnings, and potential account suspension.
- Expiry: Bonuses that are not claimed or wagering requirements that are not met within the stated validity period will expire and be removed from your account without notice.
- Modification and Withdrawal: juan355 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
6 Prohibited Conduct
The following conduct is strictly prohibited on the juan355 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of
funds, and referral to the appropriate Philippine authorities:
- Fraud and Misrepresentation: Providing false, inaccurate, or misleading information during registration or at any other time;
- Collusion: Cooperating with other players to gain an unfair advantage in any game;
- Cheating and Hacking: Using any software, tool, bot, script, or other automated means to interact with the juan355 platform in a manner not intended by juan355;
- Money Laundering: Using the juan355 platform to launder money or finance any illegal activity;
- Chargebacks: Initiating unauthorized chargebacks or payment reversals through your bank or payment provider;
- Harassment: Engaging in abusive, threatening, or harassing behavior toward juan355 staff or other players;
- Underage Gambling: Attempting to register or play if you are under 21 years of age, or allowing a minor to use your account;
- Unauthorized Commercial Use: Using the juan355 platform for any commercial purpose without prior written consent from juan355.
7 Intellectual Property
All content on the juan355 platform — including but not limited to the juan355 brand name and logo, game graphics, software, text, images, audio, video, and user interface design — is the exclusive intellectual property of juan355 or its licensors and is protected by applicable Philippine and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the juan355 platform solely for your personal, non-commercial entertainment. You may not:
- Copy, reproduce, distribute, or publicly display any content from the juan355 platform without prior written consent;
- Reverse-engineer, decompile, or disassemble any software used on the juan355 platform;
- Use the juan355 brand name, logo, or trademarks in any manner without prior written authorization.
8 Limitation of Liability
To the fullest extent permitted by applicable Philippine law, juan355 and its directors, officers, employees, agents, and licensors shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the juan355 platform;
- Any loss of funds resulting from unauthorized access to your account due to your failure to maintain the security of your login credentials;
- Any interruption, suspension, or termination of the juan355 platform or any game, whether due to technical issues, maintenance, or circumstances beyond our reasonable control;
- Any errors, inaccuracies, or omissions in game results caused by technical malfunctions, provided that juan355 takes reasonable steps to investigate and resolve such issues promptly;
- Any loss or damage arising from your reliance on information provided on the juan355 platform.
juan355's total aggregate liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by you into your juan355 account in the thirty (30) days preceding the event giving rise to the claim.
9 Responsible Gaming
juan355 is committed to promoting responsible gaming and the wellbeing of all Filipino players. We recognize that gambling can become harmful for some individuals, and we take our duty of care seriously.
- Age Restriction: Players must be 21 years or older to register and play on juan355, in accordance with Philippine law.
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their juan355 account to help manage their spending.
- Session Time Limits: Players may set session time reminders to help manage the amount of time spent on the platform.
- Self-Exclusion: Players who feel they need a break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or permanently. During a self-exclusion period, your account will be suspended and you will not be able to deposit or play.
- Reality Checks: juan355 provides periodic on-screen reminders of the time and amount spent during a gaming session.
If you or someone you know is experiencing gambling-related harm, we encourage you to seek help from PAGCOR's responsible gaming resources and support programs. For more information, please visit our Responsible Gaming page.
10 Account Suspension and Termination
juan355 reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, if:
- You breach any provision of these Terms;
- We have reasonable grounds to suspect fraudulent, illegal, or abusive activity on your account;
- You fail to complete identity verification (KYC) within the required timeframe;
- We are required to do so by applicable law, regulation, or a directive from PAGCOR or any other competent authority;
- Your account has been inactive for a continuous period of twelve (12) months.
Upon termination of your account for breach of these Terms, juan355 reserves the right to forfeit any remaining balance in your account, including real-money funds and bonus funds. If your account is closed for reasons other than breach — such as voluntary closure or inactivity — any verified real-money balance will be returned to you via your registered payment method, subject to completion of KYC and AML checks.
You may close your juan355 account at any time by contacting our support team at [email protected].
11 Privacy and Data Protection
juan355 collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering for a juan355 account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Key points regarding your data include:
- Your personal data is collected for the purposes of account management, identity verification, fraud prevention, and compliance with Philippine law;
- juan355 does not sell your personal data to third parties for marketing purposes;
- You have the right to access, correct, and request deletion of your personal data, subject to our legal obligations to retain certain records;
- juan355 uses industry-standard SSL encryption to protect all data transmitted between your device and our platform.
12 Amendments to These Terms
juan355 reserves the right to amend, update, or replace these Terms at any time. When we make material changes to these Terms, we will notify registered players by posting a notice on the juan355 platform and, where practicable, by sending a notification to your registered email address or mobile number.
Your continued use of the juan355 platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the juan355 platform and may request account closure by contacting our support team.
We recommend that you review these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.
13 Governing Law and Dispute Resolution
These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
In the event of a dispute between you and juan355, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter informally. Most disputes can be resolved quickly and fairly through direct communication with our team.
If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. juan355 also operates under PAGCOR regulatory oversight, and certain disputes may be referred to PAGCOR for resolution in accordance with applicable regulations.
14 Contact Us
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the juan355 support team:
- Email: [email protected]
- Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays
- Languages: English and Filipino
- Response Time: Within 1 hour
For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page for full details on available tools and resources.